The returns process is designed to improve our logistics process, reduce the service, warranty and transport costs. The return must occur within 30 days. Standard returned or pre delivered restocking fee of purchased or pre-purchased products is 30% ex GST of the paid invoice. A purchased or pre-purchased product is any invoice for product paid in full.
CONSUMER PURCHASES - Dispatch is within 5 business days from receipt of payment in full and estimated delivery 7-14 business days in Australia. Dispatch Via Australia Post, DHL, TNT, Allied Express or a Local Regional Freight Company. Delivery is ground floor and door to door only. Our third party delivery service does not have insurance or expertise to enter the home or place of business. Any queries please contact sales@decoflame.com.au